LocusPilot is a platform that independent publishers use to build and operate local business directories. Each directory is owned and edited by its publisher. Listings are compiled from publicly available business information, and scores are computed from public Google reviews through a fixed rubric that is published on every directory's methodology page. Placement is never sold: nobody pays to be listed, and nobody can pay to change a score.
1. Start with the directory's publisher
Every directory built on LocusPilot carries a "Corrections & removals" page (linked in its footer) with the publisher's contact route and their response-time commitment: requests acknowledged within 5 business days, confirmed removals actioned within 7 days. The publisher controls the site's content, so this is the fastest path for corrections, score disputes, and removal requests.
2. What publishers can and cannot change
Publishers can correct factual details (name, address, phone, hours, website, services) and remove listings that are closed, duplicated, or out of scope. They cannot hand-edit scores or review summaries: those are regenerated from the public source data, so a legitimate dispute is about wrong source data (misattributed reviews, a mismatched profile), which triggers a re-check and regeneration.
3. Escalate to LocusPilot
If a publisher does not respond within their committed window, or you believe a directory breaches our platform rules (fabricated data, paid placement disguised as earned ranking, refusal to remove a permanently closed business), email support@locuspilot.com with the directory URL, your listing URL, and a copy of your original request. We acknowledge escalations within 5 business days. Where a complaint is upheld, we require the publisher to act, and we can suspend directories that repeatedly break the rules.
4. Legal requests
For formal legal notices (court orders, trademark or defamation claims, data protection requests), write to support@locuspilot.com with "Legal notice" in the subject line. Include the specific URLs concerned and the legal basis of the request. These are reviewed by the platform, not by individual publishers.
This page states the platform-level policy. The directory you were listed on remains the first point of contact, and its own policy page governs the specifics of that site.